Performance Assessment

Assess how well your stores are performing. Simply select the business practices that apply to your operation from the lists on the next 5 screens. Submit your choices and you’ll be emailed a written report including suggestions on how to improve store performance.

Enjoy the process!

BandyWorks C-Store Performance Growth Team

Back Office/Financial

Please check the items that apply for your company:

Items are scanned at the POS

Pricing managed within back office software

Item level inventory

Daily sales update to back office

Daily cash reconciliation

Periodic inventory by 3rd party

Promotions programmed into POS

Monthly financial statements

Monthly financials within 15 days

Monthly financials available to all managers

Periodic review of financials, inventory and pricing

Staffing

Please check the items that apply for your company:

Formal application process reviewed by HR

Formal (written) on-boarding process

Defined probationary period

Formal review of probationary results

Staff retention measured by role

Hourly staff turnover less than 100%

Management turnover less than 50%

Manager hired largely from internal staff

Periodic review of staffing

Formal training and feedback process for all staff

Operations

Please check the items that apply for your company:

Track best selling products by store

Track slow selling product by store

Promotion results tracked

Managers know results of up-selling

Bonus plan for store managers

Store managers daily access to sales trends

Standard inspection items for all stores

Electronic store inspections tracked for completion

Electronic record of store inspections

Store inspections follow-up

Stores consistently achieve top mystery shopping scores

Sales trends monitored regularly

Accountability to store results

Auditing for high loss items (cigarettes, lottery)

Digital audit records

Daily shift duty tracking

Digital shift duty tracking

Clear consequences for non-performance

Employee performance tracked for promotions

Staff know company performance expectations

Customer Experience

Please check the items that apply for your company:

Customer feedback collected

Time of customer feedback tracked

Customer feedback analyzed

Loyalty program

Loyalty program increases basket size

Vendor-paid loyalty promotions

Staff trained on customer greeting

Staff trained on handling problems

Focus group participation or outside consulting review

Managers regularly visit competitors

Company adapts well

Mistakes are part of growth

Growth & Capacity

Please check the items that apply for your company:

Periodic staff training budgeted

5-year plan in place

Facility renovation/closure criteria documented

Capacity growth budgeted

Product non-performance criteria documented

New concept process in place

Managers rotate through different jobs or departments

Digital training repository

Hiring referral incentives

Role defined for competitive research

Competitive position understood

Company compares favorably to convenience leaders

Written company culture

Employees articulate culture

Customers consistently describe your brand

C-Store Performance Assessment

Email

Number of stores

First Name

Last Name

Company