Upselling in C-Stores – Leaving the Comfort Zone The biggest obstacle to consistent upselling is cashier reluctance or discomfort. Store managers consistently state that upselling works when done well....

Time Is Limited Steven Covey stated ‘the main thing is to keep the main thing the main thing.’ Kevin Kruse argued in his Forbes article that this practice has...

My company provides Store Performance Systems to help companies get better results with less effort. Our culture calls for us to work the same way we recommend to our...

C-Store Operations – Keep It Simple – The Hard Work never ends. While simple is desirable,  it’s not easy – it’s just better. Simple means clarity. Clarity is worth the work required...

Does It Have to Be So Hard? Making C-Store change keeps operators busy working to grow and improve their business. They understand growth is critical and the same old...

A Time to Change When putting new processes and technologies into place to save time or increase profits, there are lots of things that can impact success. Even if...

Yogi Berra was often lampooned for his seemingly non-sensible statements. But the easy to remember and thoughtful concepts help to clarify issues and allow simple choices.  His take the...

As hard as it is to admit, some of the most effective coaching I ever received was when a trusted person told me he needed to stop wasting his...

Working with top C-Store operators provides a lot of great insights into management. C-Store operators have to deal with heavy competition, long hours, and weekend work. This environment often leads...

Fortunately, C-Stores employees are quite used to change. Prices, legislation, and products change often and sometimes every day. Anyone who has worked in a C-Store company, for any amount...