Business issue – Getting vital daily information into store manager’s hands. It was taking too much time to prepare the information. Without the information, the store managers risked allowing small problems to fester.
Growth Experience – Grew from 7 C-Stores to 10 in 18 months.
Background – Garrison Food Mart is a family-run independent C-Store located in the sprawling West Texas Panhandle. Its known for hard working, helpful, and friendly people.
Problem – The area has many C-Store options. The family running the business felt it was important to grow to support the community. Many other operations were not experiencing growth, however.
Assessment – The managers wanted a daily scorecard to determine which parts of the store were operating well and what needed attention. The managers were experienced and knew how to use information to address problems and take advantage of opportunities.