C-Store Performance Growth

C-Store performance growth results in better promotions take, staff sales, and store profits. The performance grows by using analytics and AI technology. It reviews all POS scan detail from which growth opportunities are identified. For example, the analysis shows the actual take-rates as well as the stores and cashiers sales comparisons. Simple lists make it easy to teach cashiers and fix the product placement at specific stores.  The performance tool then identifies the things you need to do to increase your sales. There fore, operators use these items to create staff selling games, find  stores that are not selling enough and reward top staff.

Owners, as well as area and store managers save time.  Short list of opportunities make conversations and decisions simple. That is, growing sales is easier when a precise issue is clear. Having a list of work options delivered with the supporting facts avoids wasted time. For example, knowing which cashiers are not having the same rate of upselling pinpoints who needs help. Likewise, seeing how two stores with similar traffic are not selling the same allows for a quick inspection to find the issue. The result is c-store performance growth when top managers focus on the most important sales opportunities.

C-Store Managers Start with a Daily Plan

C-Store Analytics & Scorecards | Managing C-Store Change & Accountability | Shrink & Loss Prevention | Store Manager Development | Verification – Age-based Selling
C-Store Managers Start with a Daily Plan

Top C-Store Managers start with a daily plan. “What would you rather me do? Take 5 minutes to know my store or just start to work?” This was the answer given by a successful c-store manager to the question – “Do you have time to plan your day?” C-Store Management Made Simple Using time well …

Three Aspects of C-Store Operations ROI

C-Store Control | C-Store Growth | C-Store Operations Best Practices | Store Manager Development
Image of happy c-store staff. C-store staff retention is a big part of c-store operations ROI

There are three main aspects of c-store operations ROI. C-Store operations have a virtually unlimited capacity to grow and attain on-going improvement. These results are evident with successful chains such as Casey’s, Kwik Trip, Wawa, Sheetz, and others. They show the power of great businesses that have both a strong operational system and the ability …

Does Your Operations System Help Your C-Store Manager Support the Customer Experience?

C-Store Growth | C-Store Technology | Focus - Accountability Principles | Uncategorized
image of store manager overload. A common issue with c-store management given the stress of staff hiring challenges and the need to focus on development and growth

With the big investments made into c-store technology, it is important to ask: Does your operations system help your c-store manager support the customer experience?  Too often, the store manager is given more responsibility without adequate system support for the daily operations. Store managers face challenging responsibilities and unprecedented staffing shortages. C-Store operations support systems …

7 Key Parts to C-Store Loyalty Systems

C-Store Growth | C-Store Operations Best Practices | Guest Columns | Scan Data & Loyalty Program
image of Abigail Cerra who describes Abigail Cerra, ReFuel, share her experience regarding what she experienced as the keys to success for c-store loyalty systems.

Abigail Cerra, ReFuel, discusses 7 key parts to c-store loyalty systems. While the rollout of a loyalty system can be daunting, there are a set of things to consider that can be addressed to successfully achieve the customer loyalty implementation. Based on her experience of implementing several loyalty programs she identifies a few keys to …

Customer Experience Versus Service

C-Store Operations Best Practices | Guest Columns
Image of Weigels store. C-store customer experience includes the store, the staff, the brand and the service.

Customer experience versus service is the core concept address to maximize customer c-store relationships. In this multi-part series, we will take a dive into the importance of Customer Experience (CX) and how to deliver it to every customer that comes into our convenience store. It is the most important marketing tool there is in our …

How C-Store Managers Avoid Overload

C-Store Operations Best Practices | Focus - Accountability Principles | Managing C-Store Change & Accountability | Uncategorized
image of c-store manager doing yoga headstand as symbol to explain How c-store managers avoid overload is easy. Create high c-store retention: keep low c-store turnover by avoiding high staff stress le

How c-store managers avoid overload is an important question for c-store chains. Many operators fear c-store manager burnout so much, they strictly limit changes that impact store managers. They even limit those changes that will make the store manager’s job easier. They often report there are just too many challenges with staffing, supply, regulations, and …

C-Store Management Questions CLEAR the Air

C-Store News & Work Shops | C-Store Operations Best Practices
Image of c-store manager taking time to listen to staff to build understanding, clarity and alignment. C-Store management questions CLEAR the air. Leaders maximize the value of questions by trusting, respecting and understanding their team.

C-Store management questions CLEAR the air. Great managers use questions to build teamwork, develop new skills and avoid misunderstandings. Clarify problems Learn how your team thinks Encourage new thinking Appreciate staff knowledge and skill Respect your team Probing Questions Questions help to get answers and share information effectively. The goal of communication is to share …

Data Analytics for C-Store Growth – New Stores Versus Existing Stores

C-Store Control | C-Store Growth
Image of new c-store built by Garrison in Amarillo Texas

When thinking about data analytics for c-store growth – new stores versus existing stores, several key differences appear. Either way can be the key part of driving growth for many successful c-store chains. Using data differs for each type of growth. Choosing the right data leverages the growth investment to maximize the return on time …

5 Minute C-Store Daily Plan – $20,000 Profits

C-Store Analytics & Scorecards | C-Store Growth | C-Store Promotions Analysis
Image of clock to represent the time needed for success as described in the blog - 5 Minute C-Store Daily Plan - $20,000 Profits

Finding time is never easy. That is why, many top performers use a 5 Minute C-Store Daily Plan. They believe it means at least $20,000 in profits. “What would you rather me do? Take 5 minutes to know my store or just start to work?” This was the answer given by a successful c-store manager …

The Key to Increasing Cigarette Sales is Multi-Pack Discounts

C-Store Growth | C-Store Promotions Analysis | Scan Data & Loyalty Program
The Key to Increasing Cigarette Sales is Multi-Pack Discounts

The key to increasing cigarette sales is multi-pack discounts. Many vendors provide scan data rebates, but getting your money for scan data is not enough to increase your sales. C-Stores provide a discount to your customers,  and therefore cigarette sales increase. Up-selling is the Key to Increase Cigarette Sales with Multi-Pack Discounts Lowering the price …

Four Levels of C-Store Performance Growth

C-Store Analytics & Scorecards | C-Store Control | C-Store Growth | C-Store Operations Best Practices | C-Store Promotions Analysis
Four Levels of C-Store Performance Growth

There are four levels in c-store performance growth. All together, they define the C-Store Performance Maturity Model.  Combined, the levels produce a guide to successful, sustainable growth. The levels are sequential: Firstly, Founding addresses financial issues. Secondly Organizing addresses management, Thirdly, Growing addresses sales and Finally, Thriving. As progress occurs, higher sales and better teamwork …

Five Obstacles to C-Store Growth

C-Store Control | C-Store Growth | C-Store Technology | Managing C-Store Change & Accountability | Shrink & Loss Prevention
C-Store Performance – 5 Obstacles to Growth

Henry Ford stated that obstacles are the things you see when you take your eye off the goal. As such, it may be useful to identify five obstacles to c-store growth. That way, if you experience them, it will be easier to re-focus on the goal of growing your c-store performance.  Obviously, it’s hard to …