Four Levels of C-Store Performance Growth

Four Levels of C-Store Performance Growth

There are four phases in store performance optimization. They define the C-Store Performance Maturity Model.  The model is a guide along the path to successful, sustainable growth. The first one –  Founding addresses financial issues. From Founding the levels progress to Organizing, Growing and Thriving. As progress is made, greater profits or simplified work is achieved. Of course, the path is not always straight and without bumps and detours. When the path is followed fully, mature companies achieve both higher profits and simpler work. Their staff is able to produce the desired results consistently.

Reaching a high level of c-store performance growth does not happen accidentally. It takes planning action and follow-through. The path is well documented and can be followed by any company.

C-Store Performance Maturity –Indications of Developing C-Store Maturity

When planning for store performance optimization and growth it’s important to start by assessing your current level of store performance maturity. The table below shows examples of how focus changes as maturity increases. Use this as a model for identifying your own opportunity areas, allowing you to lay out a plan for moving forward.  Note that with less maturity there is more potential to make substantial gains, but the gains will likely require more time and investment to achieve.

 

Focus Areas

Less Mature

C-Store Performance

More Mature

C-Store

Performance

Customer Growth Location Promotions and Loyalty
Customer Retention Gas price Service and Attraction
Competitive Differentiation Price-based Value and convenience
Management Hands off Accountability to results
Decision Criteria Cost focus Return-driven investments

Determine Your C-Store Performance Maturity Level

Download the whitepaper to determine your level of c-store performance maturity. Find ways to improve with the white paper-  “Optimize C-Store Performance – The proven way to increase sales, simplify work and make time to grow.”

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Top 20 Chains Own 30% of All Stores

 

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C-Store Performance – 5 Obstacles to Growth

5 Obstacles to C-Store Performance Growth

It’s hard to grow when you’re fighting fires. It can be frustrating to put aside important work regarding new promotions, up-selling, staff training due to emergencies or big problems that are making you lose money. Basic daily operations, if poorly managed, take priority over even the best intentions to increase sales. Here are some of the top 5 obstacles that high growth companies have had to overcome.

  1. High theft from employees and delivery staff
  2. District managers consumed with interviews or covering for missing managers.
  3. Dirty stores, unfriendly service, unhappy customers
  4. Silence and disregard to problems or the opposite – finger-pointing and blame
  5. Pumps with bags and broken coolers that take too long to fix

Customers are buying every day. Making the most of sales opportunities happens when your managers focus staff on customer service. Addressing problems quickly and establishing work practices to avoid them make it possible to optimize c-store performance. There is a proven system to optimize c-store performance. It starts by removing the obstacles to growth.

Download the Proven Way to Remove Obstacles to C-Store Growth

Download the whitepaper with a full list of c-store obstacles and learn how high growth companies overcome them. Find ways to improve with the white paper –  “Optimize C-Store Performance – The proven way to increase sales, simplify work and make time to grow.”

C-Store Performance- Related blogs and links

You may also like a related blog regarding:

C-Store Performance – The Proven System for Growth

Top 20 Chains Own 30% of All Stores

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C-Stores – The Top 20 Companies Own 30% of All Stores – How Do They Do It?

Top 20 Chains Own Almost 50,000 C-Stores

According to Convenience Store News the top 20 operators own 30% of all the c-stores in the USA.

Growing same-store sales test even experienced operators. But the numbers reveal just how much more challenging it is to add new stores. In 2017, the total number of C-Stores in the United States increased by only 423. Yet, for some operators new store growth is remarkable. The top twenty companies owned 25% of all stores last year. Now in 2018, they own about 30%. The big companies keep growing. One question asked is how they manage to grow so fast. Many argue that automation and replication is a big part of growth. Being able to manage how existing stores perform is critical to keep them on track to provide time to focus on adding new stores.

C-Store Performance – Beyond Back Office

Over the past several years new software solutions have emerged to help C-store operators optimize store performance. Operators for whom growth is the goal have started adopting these new software solutions. To be clear, store performance software compliments and goes way beyond the traditional back office system.

Download – Optimize C-Store Performance

Success is not easy, but there is a proven way to achieve consistent growth. C-Store growths follows a process. Get a copy of the white paper “Optimize C-Store Performance – The proven way to increase sales, simplify work and make time to grow.” The download is free.

C-Store Performance Assessment

Assess how well your stores are performing. Simply select the business practices that apply to your operation from the lists presented. Submit your choices and you’ll be emailed a written report including suggestions on how to improve store performance. Take 7 minutes and get a customized report. Great for focus group meetings or strategy planing retreats – Get your assessment now.

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You may also like a related blog regarding:

C-Store Performance – The Proven System for Growth

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