What is C-Store Performance Software and How is it Different from Back Office Software?

Back Office Software versus Store Performance Software for C-Stores

 

Occasionally when we speak with C-Store management teams about Quik Data their first response is “We already have a back office system.” Our response is always to acknowledge the absolute importance of having a back office system. Even if you have just a single store, you should consider adding a back office system if you don’t already have one. For bigger operators the back office is essential. The back office comes first.

 

However, a back office system is not store performance software. A comparable distinction can be found in businesses who create revenue by using field sales forces. These businesses typically have both an accounting system AND a customer relationship management (CRM) system. At their simplest, the first system deals with the numbers while the latter deals with behaviors.

For C-Stores, the back office system and store performance software each track and report on important but different information, as shown in the following table.

Back Office System Store Performance Software
Accounting Marketing
Data Knowledge
Transactions Trends
Set Prices Assign Work
Details Summary
Reports Score Cards
Facts Grades & Opinions
Loss Items Loss Activity
Measuring profits Generating Sales

 

Quik Data from BandyWorks is a Powerful Sales Driver. Quik Data is not a back office, but rather sales performance software. We can show you how both are critical to the overall health of your business. Store performance is for those that want to drive their stores’ staff activity based on a combination of:

  1. Goals
  2. Objective performance using the Balanced Scorecard approach
    1. Financial
    2. Operational
    3. Customer experience
    4. Capacity and growth

 

Back office software is more complex than store performance software, and accordingly costs more. While prices vary, the cost of store performance software is easily justified in time savings of finding and presenting information in a usable way alone. More importantly, the increased sales and profits can return the investment by a factor of 10-20 times PER YEAR. We’d be pleased to show you how Quik Data store performance software can achieve results like this for your C-Store business.

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C-Store Performance – So corporate can see this?

Yep. It works. Best intentions are good, but inspections are better.

 How many times in our training do we hear this question ‘So corporate can see this information?’. The answer ‘yes’ carries a certain gravity. No one wants to disappoint or fail. There are lots of reasons why we slip up. We want to do a good job, but knowing that the work is measured and reviewed ads priority. It helps to get things done.

 Will it increase sales to have clean bathrooms, well stocked shelves, friendly greetings as your customers enter the store.?Not everyone agrees, but the clean stores that have friendly staff sure seem to stay busy.

 We cannot control every aspect of our day, but with careful training, clear prioritization, monitoring tools and management oversight we can control our customer’s experience in our C-Stores. Lots of successful companies make sure they are controlling what they can. It is a sure way to drive C-Store Performance.

 

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